At CUBAN, we are committed to ensuring your satisfaction with every purchase. Please take a moment to review our comprehensive return and refund policy:

Returns:

1. Eligibility:

   • We accept returns within 30 days of the purchase date.
   • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

2. Initiating a Return:

   • Contact our Customer Service team at clientcare.cuban@gmail.com to initiate the return process.
   • Provide your order number and a detailed reason for the return.

3. Return Shipping:

   • Customers are responsible for return shipping costs.
   • We recommend using a trackable shipping service to ensure safe return delivery.

4. Inspection and Refund:

   • Once we receive your returned item, our team will inspect it for eligibility.
   • Refunds will be processed within 2 business days after approval.
   • Refunds will be issued to the original payment method.

Refunds:

1. Full Refunds:

   • Full refunds are issued for eligible items in their original condition.

2. Partial Refunds:

   • Partial refunds may be granted for items returned with obvious signs of use or damage not due to our error.

3. Non-Refundable Items:

   • Certain items, such as personalized or clearance items, are non-refundable.
   • We do not accept chargeback-based payments for custom or high-value orders. more then $250

Exchanges:

1. Product Exchanges:
   • We do not currently offer direct product exchanges. Customers can return the original item and place a new order.

 

Cancellation Policy

At CUBAN, we strive to provide the best shopping experience and high-quality products for our customers. We understand that sometimes, you may need to cancel an order. Please review our cancellation policy below:

1. Order Cancellation Before Shipment

• You may cancel your order for a full refund if your request is made within 24 hours of placing the order and before the item has been shipped.
• To cancel your order, please contact our customer service team at clientcare.cuban@gmail.com with your order number and cancellation request.

2. Order Cancellation After Shipment

• Once your order has been shipped, it cannot be canceled. However, you may be eligible for a return or exchange in accordance with our Return & Exchange Policy.

3. Custom Orders

• Orders for custom or personalized items cannot be canceled once production has begun. Please review your custom order details carefully before placing your order.

4. Refunds

• If your cancellation request is approved before shipment, a full refund will be issued to your original method of payment within [insert time frame, e.g., 7-10 business days].
• For any issues with your order after shipment, please refer to our Return & Exchange Policy for more information.

Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our Customer Service team at clientcare.cuban@gmail.com.

CUBAN reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most current information. Thank you for choosing CUBAN.